Let’s face it – our training starts when we are babies. Our parents train us to use the potty, to use good manners – we are trained to use acceptable behaviors, we are trained culturally, we are trained in sports, we are trained in school, and the list goes on and on.
What does training do? Training allows us to acquire knowledge, skills and competencies. If it is effective, it will improve performance. Training increases retention and decreases turnover. Training also increases the commitment level of our employees. Training leads to accountability and motivates our teams. The bottom line is that training leads to a greater return on investment.
Let’s investigate each of the aforementioned reasons all businesses should have an effective training program.
- Improved performance. Our Teams cannot attain the tasks or reach the goals we expect them to accomplish without proper training. They simply will not have the know how or the skills. With the tools both tangible and intangible, our teams will be equipped with the knowledge to perform to the desired outcome.
- Increased retention and decreased turnover. How many times during an exit interview are we told that the reason the person is leaving is because we did not care enough to train them, but we still expected them to perform? Wow – What an eye opener! Ask yourselves: How much does it cost our company to turnover one employee? (Do the research!) Now multiply that number by the number of employees who left to seek employment elsewhere. This number is most likely in the hundreds, if not thousands of dollars. OUCH! This not only affects the bottom line, but it also affects the company’s reputation. Prospective employees will be hesitant to apply with our company if they feel they will not be enabled to perform the tasks due to the lack of training.
- Increased commitment. Let’s be honest. We all like to feel appreciated and cared for. What better way to show your employees that you care about their career than to enable them to attain goals by giving them the proper tools to do so? Conversely, if we do not train our employees effectively, their performance will be substandard, they will not care about the business, and in some cases, they may even become detrimentally “creative” in completing their tasks. Bottom line, help your employees to do a better job and increase their level of commitment by training them effectively.
- Increased accountability. Accountability is a big word with substantial meaning. The business dictionary defines it as “the obligation of an individual or organization to account for its activities, accept responsibility for them, and disclose the results…” It is unfair to hold someone responsible for a desired result without teaching / training them how to achieve that desired result. An effective training program is the key to achieving success. Once the employee has been trained and can apply the new skills to his / her job, then he / she can fairly be held accountable.
“The mediocre teacher tells, the good teacher explains, the superior teacher demonstrates while the great teacher inspires.” William Arthur Ward.
To be successful as an organization, we rely on the support of our employees, our peers and employers. If effective training is not on going, then we have no idea what we are capable of and we are leaving profits on the table. ~Rita Fasina-Thomas